Cynthia Fleming-Wood has over 20 yrs of experience as a technical writer and editor. Her technical aptitude has enabled her to understand and document software in a wide range of subjects, including networking, wafer etching, medical equipment, databases, and CAD/CAM. In addition, she has worked on medical research documentation, including the following subject areas: artificial heart-valves, carcinogenic substances, HIV, renal disease, psychology, and pediatric gastroenterology.

Cynthia creates technical information clearly, economically, accurately, and at an appropriate level for the audience. Her years of teaching make it easy for her to design documentation that meets the needs of the user.

As a technical editor, Cynthia is dedicated to correct grammar and usage and is especially skilled at making edits that maintain the author's original meaning. She also ensures that documents adhere to the adopted style manual. Consistency of presentation ensures a clear understanding of the subject matter.

Among the different types of technical documentation she creates are:

• Quick start guides
• User guides
• System administrator guides
• Online help
• Process engineering guides
• External design specifications

Publishing and Authoring Tools:
FrameMaker, Microsoft Word, RoboHelp, Adobe Acrobat Professional, WebWorks Publisher, Adobe Illustrator, Paint Shop Pro, Visio

Operating Systems:Windows XP, Windows 2000, UNIX, Linux,
Other Tools: Documentum, Microsoft Excel, Microsoft PowerPoint, FileMaker Pro

Principal Technical Writer, Nortel Networks
Wrote online Help and user guides for several software and hardware products, including wireless, VoIP, and web collaboration applications. Served as online Help mentor for different organizations throughout Nortel.

Principal Technical Writer, Parametric Technology Corp.
Converted a 75,000-topic Help system to RoboHELP. Trained writers nationwide on the use of RoboHELP. Project leader for CADDS 8.0 and subsequent releases, coordinated the efforts of 14 writers in Pune, India. Created online Help for PRO/Engineer Molding and Piping applications.

Principal Technical Writer, Digital Equipment Corp.
Wrote online Help files and multimedia tutorials for a variety of PC network products. Wrote lessons for the IDS online tutorial. Wrote a "live" demo of the WorkGroup Web Forum, a collaborative tool that runs on the internet.

Principal Technical Writer, Bachman Information Systems
Lead writer for BACHMAN/GroundWorks Release 5.1. Revised the BACHMAN/GroundWorks five-book set for Release 5.1. Wrote documents that included the Shared Work Manager Administrator Guide, and the General User Quick Reference. Designed and implemented an online Help system.

Manager, Computervision Corporation
Managed the EDM/Cross Applications documentation group of 11 writers (5 in Pune, India), an editor, and an illustrator. Planned projects, assigned work, reviewed documents, wrote and administered performance reviews, and assigned salary increases.

Principal Technical Writer
Planned and implemented changes to the CAD/CAM documentation sets. Tracked enhancements to the UNIX operating system. Led group in documentation set design. Ensured that formats and standards remained consistent throughout the set.

Senior Technical Editor, Thermo Electron Corporation
Researched and wrote proposals and reports for medical projects in artificial heart valve research. Worked with a team of physicians, technicians, and engineers to study and report effects of various polymers as coatings for artificial heart valves. Studied commonplace substances to determine carcinogenic effects. Documented the use of the TEA Analyzer, which measured substances for carcinogenic agents.

Education
BME, in Voice, concentration in English, James Madison University, Harrisonburg, VA

Patents and Awards
Installing and Using the License Manager - included in the patent of the License Management System (see Computervision)
Pathworks Online Tutorial - Achievement Award, Society for Technical Communication

Professional memberships
Society for Technical Communication
American Medical Writers Association

Areas of expertise:

• RoboHELP (Classic and HTML), WebHelp, HTML Help

  Word, FrameMaker, Interleaf

  Information Mapping

  Windows (2000, NT, and XP Professional), UNIX, DOS, and OS/2 operating systems

• UNIX shell script and C programming course work

Client feedback Department of Biological Sciences
527 Choppin Hall
Louisiana State University
Baton Rouge, LA 70803

July 11, 2006

Dear Ms. Fleming-Wood,

Subject: Letter of thanks

This spring I realized that finding a technical writing editor could benefit me in two ways: first I could presumably produce higher quality writings and secondly I could understand the changes made by the technical writing editor and learn how to write clearer and more concise.
In early April I began searching for a technical writing editor by contacting a couple of biochemistry journal organizations that I anticipate submitting manuscripts to in the future. To my surprise I quickly received replies from qualified editors. I spoke with a couple before talking to Ms. Fleming-Wood. After speaking to Ms. Fleming-Wood I was certain I wanted to work with her. Not long thereafter I found that we had formed a professional relationship and I anticipate it to be a lasting one. Moreover, Ms. Fleming-Wood has offered reasonable rates for her editing.
Unfortunately, most of my writing has to be done quickly and a timely turn around is absolutely essential. Ms. Fleming-Wood has repeatedly accommodated me in this regard by providing an especially speedy return of my writings.
Ms. Fleming-Wood has also noticeably improved my writing. I am always eager to see the revisions of my writings. After reading a revision it appears so polished I find myself second guessing having been the creator; it is only through recognition of form and facts that I am reminded I had something to do with the body of work. When I present my writings to my wife for comparison, both before and after editing, my wife notes that Ms. Fleming-Wood has noticed oversights that we never knew where actually errors- she’s that good. Furthermore the readability is improved tremendously.
My reason for writing this is in recognition of her good work, and to her I would like to say, "Thanks, Cindy".

Sincerely,

Brian K. Benson
Graduate Student
Louisiana State University
 

"Cindy has done the copy editing for two journal papers I have written (both Human-Computer Interaction related). I was really happy with the quality of her work. Everything was arranged quickly and accurately. This was very helpful, as we needed to work with tight deadlines. Our correspondence about the work was always pleasant and professional." Geke van Dijk, Department of Computing, Open University, UK